TICKETS & WRISTBANDS
The Event/Performance ticket is sold by Deni Play on the Plains Festival Limited (‘the organisers). This ticket (wristband) is to be sold subject to the terms and conditions.
Deni Play on the Plains Festival Limited has a strict NO refund policy.
Entry to the Event Site will be granted upon presentation of a bar-coded Event Ticket. Your Event Ticket must be presented upon arriving at the Site where it will be exchanged for a wristband. The wristband must be worn at all times while you are at the Event Site.
Event/Performance Tickets and wristbands must be treated like cash. Event Tickets or wristbands that are lost, stolen, destroyed or damaged will not be refunded or replaced, except as required by law or where the Event Terms provide otherwise. Wristbands that have been removed, tampered with, damaged or defaced will be rendered invalid and will not be replaced. Any person found without a wristband may be evicted from the Event Site by the Organiser or Event Staff.
Tickets/Wristbands are non-refundable and non-transferrable and must be purchased from the organisers authorised ticketing agency Oztix.
Tickets/Wristbands may not be re sold, unless via the official ticket resale facility should one be made available by the organiser.
The purchaser of the ticket/wristband must ensure that the name on each ticket is correct. Upon entry to the Event Site, Event Staff will check to ensure the name on your photographic identification documents matches the name on, or registered to, your Event Ticket. If the name on, or registered to, your Event Ticket does not match the name on your photographic identification documents, your Event Ticket will be invalid and you will be refused entry to the Event/Performance.
Due to COVID-19 contact tracing requirements, we require your name to be printed on your ticket, as per your ID.
You are responsible for checking all event/performance information and ensuring you have purchased the correct tickets for the event/performance. No refunds will be processed if you make an error in relation to your ticket purchase.
Wristbands must be worn for the duration of the event, failure to do so may result in your eviction. Any wristbands that are removed or tampered with will be rendered invalid and will not be replaced. Damaged or defaced wristbands will not be accepted.
Children Under 13 are admitted free and will be issued with an Under 13 wristband when accompanied by a parent or adult guardian who has purchased a ticket/wristband. Parent or adult guardian must provide proof of age of the Under 13 if requested.
Ticket holders under 16 years must be accompanied by a parent or adult guardian who has purchased a ticket/wristband.
Any complimentary Event/Performance Tickets provided by the Organiser may not, without the prior written consent of the Organiser, be sold, transferred or used by anyone other than the person whose name is on the Event Ticket or to which the Event Ticket is registered.
The organisers are providers of recreational services and activities as defined under the Civil Liability Act. You are aware and acknowledge that the event site contains all manner of obstacles, risks and dangers both known and unknown which may result in loss or damage to your property, personal injury or death. You choose to come onto the event site at your own risk and to the full extent permitted by law, you release and indemnify the organisers, its agents, employees and volunteers from and against any claim or liability of any nature in relation to injury or death, from you or any third party which might arise from entry to or the use of the festival site by you and any accompanying persons and or minors regardless of how the damage, injury or death is sustained or caused.
The organisers reserve the right to vary advertised performing artists, entertainment and the event program as is required and at its absolute discretion.
CCTV Cameras are operational over the festival.
You accept that swearing and other coarse language may be used by artists performing at the event.
No pass outs will be provided.
Slip, slop, slap! – don’t forget to pack a hat, sunscreen and some sunnies.
At the end of the event, patrons must leave the event site in a safe and orderly fashion, using the designated exits.
You consent to be included in film and sound recordings of the event/performance and for these recordings to be used by the organisers in any medium or context without further authorisation by or compensation to you.
In the event of injury or illness the organiser may, at the cost of the patron, arrange medical treatment and/or emergency evacuation as deemed necessary for the safety of the patron.
You are responsible for your own property. There is no storage available at the event site.
We have a Zero Tolerance approach for any antisocial, aggressive, dangerous or intimidating behaviour, underage drinking, supply of alcohol to minors, consumption and possession of any illicit substances. Any of these activities will result in immediate eviction from the venue.
Activities such as moshing, crowd surfing, climbing and stage diving are strictly prohibited. Patrons engaging in these or other dangerous activities will be removed from the event/performance arena.
There will be medical facilities available on the event/performance site.
NSW Road Laws apply on the Deniliquin Event Site.
Vehicles once parked in the event car park cannot be moved until the end of the event. Vehicles are not permitted to be driven around the event site for any reason.
Buses will be operating information to follow.
A designated Pick up & Drop off zone will be located at the venue.
No swimming in channels or waterways within the event site.
Possession, sale or use of illicit substances is strictly prohibited at the event/performance and on site. Any person found with illegal drugs or illicit substances in their possession will be removed from the site and subject to Police action.
For safety and other reasons, some parts of the site are not open as part of the venue, patrons must not enter fenced off areas or areas to which access is denied.
Organisers reserve the right to refuse entry to patrons who are believed to be intoxicated or under the influence of alcohol or illegal drugs.
Please help to keep our event/performance site clean, place all rubbish in bins and take all items with you when you leave.
The organisers will not be responsible for any property left on the event/performance site.
The organisers may refuse you entry into or remove you from the festival if you
(a) do not obey these terms and conditions.
(b) refuse to allow the organisers to inspect bags, containers and vehicles at the performance.
(c) if you disrupt the performance.
(d) if you interfere with the enjoyment, comfort or safety of other persons at the performance.
(e) if you have acquired a stolen or counterfeit wristband.
If you are evicted from the performance/event site or denied entry to the performance/event site, you will not be entitled to any ticket/wristband refund and or compensation.
Patrons must not cause damage to, improperly use, remove or tamper with any event site facility, event infrastructure, seating, toilets, furniture, vehicles, pipes, lighting, taps/fittings, electrical equipment, wiring, signage or enter any onsite bodies of water at the event site. Patrons must not remove or attempt to remove any item or object from the event site or surrounding area.
Patrons will be subject to prosecution for committing any offences within the event site by New South Wales Police.
Patrons accept full liability and responsibility for any loss or damage caused in contravention of this clause or any other term of these Terms and Conditions.
ENTRY / EXIT TO AND FROM FESTIVAL SITE
There shall be no entry into the Event Site prior to midday local time on 7th March 2021 and the Event Site must be vacated by 10.30pm local time on 7th March 2021.
You must take reasonable care when moving around, or traversing, the Event Site. You must move (whether on foot or in a vehicle) in an orderly fashion, in accordance with the directions of the Organiser and Event Staff, and you must not do anything that may hinder, or prevent, the safe passage of other patrons or Event Staff at the Event Site or the surrounding areas (including entering and exiting the Event Site).
Where maps of the Event/Performance Site are made available by the Organiser, you should familiarise yourself with the layout of the Event/Performance Site, including the location of any emergency exits, to assist with moving around the Event/Performance Site safely in the event of an emergency.
It is a condition of entry to the Event site and Event/Performance arena that a search of you and your possessions and or vehicle be conducted. This may include pat down of persons and physical inspection of bags and containers. If you do not consent to such searches, you may be denied entry to the event site and event/performance arena without refund.
If you and your friends are driving, please make sure you have a designated driver.
Areas at the Event Site may be designated as non-smoking areas and you must comply with any such designation.
No smoking is permitted in any enclosed area of the Event/Performance Site, or anywhere on the Event/Performance Site other than a designated smoking area.
Accessible parking will be available within the event parking area.
A designated Accessible Viewing Platform will be available within the event site. Please note at times this platform will not be shaded, so prepare accordingly.
Accessible toilets are located within the festival site.
We strive to make the event accessible for everyone, however, please be mindful that the festival is set upon natural terrain and is at times uneven.
FOOD AND DRINK
Food and drinks must not be brought into the Event Site.
The contents of any unsealed bottles will not be permitted into the Event Site, unsealed empty plastic bottles (no glass) are permitted into the Event Site for filling with water at the Event/Performance Site.
In the event that you require any specific foods or drinks for medical reasons, please contact the Organiser for consent to bring such specific food or drinks into the Event/Performance Site.
The Organiser may provide or refuse consent in its discretion, and, in the event consent is provided, may be subject to certain conditions.
Prohibited Items will be confiscated and not returned, with no exceptions.
Prohibited Items include but are not limited to:
BYO alcohol is not permitted. All bags will be searched upon entry.
Weapons of any sort including tasers and pepper spray
Illegal or Illicit substances
Beer funnels or bongs
Drones or any other remote control devices
Projectiles or explosives in solid, liquid or gas form.
Aerosols and Paint cans or spray paint cans
Nitrous oxide bulbs and cannisters
Fireworks, sparklers and flares are prohibited and will be confiscated on entry, anyone caught lighting fireworks and flares will be evicted.
Banners, flags, poles or any other similar items;
Folding chairs (camping and deck), beanbags, crates, tables, umbrellas, sun shades, eskies, portable furniture.
Animals are prohibited at the site, with the exception of service or assistance animals, such as Guide Dogs.
Baseball bats and cricket bats or any similar item or equipment
BBQs, gas bottles and butane cannisters or cylinders
Portable laser pens/equipment
Audio or video recording devices (other than a mobile phone)
Professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens or anything deemed by the Promoter to be professional photography equipment)
Skateboards, scooters, rollerblades, roller-skates, bicycles, motorised vehicles or similar (excluding wheelchairs and mobility devices)
If it is important to you and on the prohibited list don’t bother bringing it to the event/performance, as it will not be returned.
PHOTOGRAPHING AND OR RECORDING FESTIVAL
Personal digital cameras are permitted at the Event/Performance. Single-lens reflex (SLR) and digital single-lens reflex (DSLR) cameras are permitted at the Event Site, but professional photography equipment (including, but not limited to telephoto lenses, any lens over 20cm or any detachable lens) is not permitted at the Performance without media accreditation issued by the Organiser. The Organiser shall determine in its absolute discretion, whether photography equipment is considered to be professional photography equipment.
Photos of artists, musicians and/or the Performance are permitted only on the basis that:
images are only used for private and personal use; and
images cannot be made available for sale and/or public display.
Recording or filming the Performance is strictly prohibited. The Organiser reserves the right to confiscate and/or delete any footage, recordings and/or photographs created by unauthorised or prohibited recording, filming or photography.
The Event/Performance is fully licensed. You must not bring alcohol into the Event Site.
Only alcohol purchased from bars at the Event/Performance may be consumed at the Event Site.
You must be aged 18 years or over to purchase and/or consume alcohol on the Event Site and you must provide current photographic identification documents, being either A driver or rider licence or permit issued by an Australian State or Territory or any foreign country, NSW Digital Driver Licence, NSW photo card, proof of age card issued by a public authority of the Commonwealth or of another State or Territory for the purpose of attesting to a person's identity and age, Keypass (over-18) identity card issued by Australia Post or an Australian or foreign passport to the satisfaction of the Organiser or Event Staff to verify that you are aged 18 years or over in order to purchase alcohol.
18 Year + wristbands will be provided after proof of age verified and must be worn and presented to purchase alcohol from the bars.
If you are found supplying or buying alcohol for any person under 18 years of age you will be evicted from the Event Site and the Organiser may report your conduct to the police.
COMPLIANCE WITH LAWS AND DIRECTIONS
You must follow all reasonable directions of the Organiser and any of its employees, personnel, agents, contractors and sub-contractors (Event Staff), including but not limited to security, bar and traffic management personnel and directions conveyed on signage at the Event Site, and comply with all applicable laws (including regulations) at all times during the Event (including but not limited to liquor licensing, smoking laws and regulations).
The Organiser may authorise or instruct, in its absolute discretion, Event Staff to carry out or perform any of the obligations or functions of the Organiser in connection with the Event/Performance.
In the case of an emergency or serious injury, you must follow all official directions of or authorised by the Organiser, security staff and emergency services personnel.
We will continue to monitor the situation and make any adjustments to the event/performance as required.
Play On the Plains event/performance will operate under the current guidelines/rules in place set by NSW Government Health.
The festival will take place in line with an approved COVID-19 safety plan.
Due to COVID-19 contact tracing requirements, we require your name to be printed on your ticket, as per your ID.
Be COVID-19 Safe – We’ll have plenty of hand sanitizer at the event/performance, but make sure you cough or sneeze into your arm, use and dispose of tissues and wash your hands to help stop the spread and stay healthy!
If you're feeling unwell, do the right thing and stay home.
VARIATIONS TO FESTIVAL TERMS
Except where required by law or in accordance with Live Performance Australia’s Ticketing Code Of Practice, there will be no refund of any Festival Tickets or for any unused portion of an Festival Ticket.
This includes but is not limited to where there has been a variation to the Festival, if you are refused entry to or evicted from the Festival Site or VIP Areas by the Organiser or Event Staff in accordance with the Festival Terms, if you fail to attend the Festival, if you arrive after the commencement of the Festival, if you leave the Festival Site prior to the conclusion of the Festival, or if you purchase the incorrect type of Festival Ticket.
If the Festival is cancelled (in whole or in part) by the Organiser as a result of any act of God; extreme weather; bushfires; war; council or governmental rulings or decisions; actions or decisions of the police or other authorities or for any reason outside of the Organisers reasonable control, refunds shall be in the Organisers sole and absolute discretion.
If the Festival is cancelled due to Covid 19 a refund less booking fee will be provided. If the Festival is postponed to another date, the option will be given to transfer tickets to new date.
REFUND AND CANCELLATION POLICY
Except where required by law or in accordance with Live Performance Australia’s Ticketing Code Of Practice, there will be no refund of any Event Tickets or for any unused portion of an Event Ticket.
This includes but is not limited to where there has been a variation to the Performance, if you are refused entry to or evicted from the Event Site or VIP Areas by the Organiser or Event Staff in accordance with the Event Terms, if you fail to attend the Event/Performance, if you arrive after the commencement of the Performance, if you leave the Event Site prior to the conclusion of the performance, or if you purchase the incorrect type of Event/Performance Ticket.
If the Event/Performance is cancelled (in whole or in part) by the Organiser as a result of any act of God; extreme weather; bushfires; war; council or governmental rulings or decisions; actions or decisions of the police or other authorities or for any reason outside of the Organisers reasonable control, refunds shall be in the Organisers sole and absolute discretion.
If the Event/Performance is cancelled due to Covid 19 a refund less booking fee will be provided. If the Event/Performance is postponed to another date, the option will be given to transfer tickets to new date.
To the full extent permitted by law, you waive all legal rights of action against and fully release the Organiser; Event Staff; the owners, lessees and controllers of the Event Site; and the respective members, directors, officers, employees, volunteers, contractors or agents of the aforementioned (Released Parties) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss suffered or incurred howsoever arising out of or in connection with (whether directly or indirectly) the Event/Performance, your attendance at or participation in the Event/Performance, including, but not limited to, liability for any negligent or tortious act or omission of the Released Parties, under any laws or regulations or for a breach of the Event Terms.
You agree to indemnify the Released Parties against any loss or damage any of them may suffer as a result of your wilful, negligent or reckless acts or omissions at the Event/Performance or as a result of your breach of the Event Terms.
To the extent permitted by law (including the Australian Consumer Law), the Released Parties will not be liable or responsible for any loss, damage, injury, delays, additional expenses or inconvenience suffered or incurred by you or any person in or entering or exiting the Event Site, participating in the Event/Performance or otherwise in connection with the Event/Performance whether caused by the negligence of Organiser or any of the Released Parties and whether arising in tort, contract, bailment or otherwise.
Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of the Released Parties is limited to the minimum permitted by law.
VOLUNTARY ASSUMPTION OF RISK
The organisers are providers of recreational services and activities as defined under the Civil Liability Act. You are aware and acknowledge that the event site contains all manner of obstacles, risks and dangers both known and unknown which may result in loss or damage to your property, personal injury or death. You choose to come onto the event site at your own risk and to the full extent permitted by law, you release and indemnify the organisers, its agents, employees and volunteers from and against any claim or liability of any nature in relation to injury or death, from you or any third party which might arise from entry to or the use of the event site by you and any accompanying persons and or minors regardless of how the damage, injury or death is sustained or caused.
YOUR PERSONAL INFORMATION
FESTIVAL CURRENCY - RFID
Play On The Plains will operate a cashless digital currency for the 2021 event, to ensure compliance to Covid-Safety, speed of service, increased security and ease of transactions at the Bars and Food Outlets.
Most importantly, there will be reduced need to wait in lines, counting out coins to buy a beer, as your friends get thirsty for your round! As such, all food and drinks purchased will need to be paid for using the simple, tap-and-go Festival Currency Wristbands.
Can I use cash to pay for food and drinks if I haven’t purchased Festival Currency?
Play On The Plains Festival is a ‘cashless’ event/performance. In other words, to buy food and drinks at the event you’ll need to use Festival Currency as CASH WILL NOT be accepted by vendors.
Where can I purchase Festival Currency?
Festival Currency can be purchased at the event/performance or to save time and queuing, pre-purchase Festival Currency when you purchase your ticket online via www.playontheplains.com.au
Please treat Festival Currency and your ticket/wristband as cash.
How Does Festival Currency Work?
Festival Currency can be purchased when purchasing ticket/wristband online prior to the event/performance or on the day at the event/performance site, wristbands can be topped up at currency stands. You can buy Festival Currency using debit or credit card. The wristband you will receive contains a chip, which can be read by the vendor’s scanning device, that deducts a set amount depending on what you purchase. It’s so simple to use, let the vendor know what you would like to purchase. They will ring up the transaction on their device. Then scan your wristband against their device and bingo, transaction is complete, start enjoying your food and beverages!
How much should I put on my Festival Currency Wristband?
We would recommend a minimum of $50 to be pre-loaded onto your wristband to maximise your experience at Play On The Plains.
How do I know how much is remaining on my wristband?
You can simply ask any vendor how much credit you have remaining by scanning your wristband, or doing the same at any Festival Currency Booth. After each transaction, the vendor will also show you the balance on your wristband.
Cool, but how much do I pay for this?
That’s easy: A one-time activation fee of $2.50 is deducted from your initial top-up. This small cost pays for the wristband you will receive, it covers all of your credit card fees and ensues the event can operate a Covid – safe event, understanding the movement of its patrons throughout the venue. Unlike an ATM fee that is charged with each withdrawal, this is a once off fee that covers the cost to remain Covid safe in its entirety!
Can I get a refund on any Festival Currency I don’t spend at the event?
Yes you can!
Make sure you keep your wristband. Head to the Play On The Plains website from:
Monday 8th March (9am) to Sunday 14th March (11pm)
Simply enter your full name, email address, BSB, Account Number as well as the RFID and 4-6 digit serial number printed on the plastic chip on your wristband and hit complete!
Your refund will be processed back into your bank account within 14 working days.